Assessing the effects of empowerment and emotions on job satisfaction in hotel service environments
Employee empowerment is receiving increased attention in services marketing and services management literature. Emotion management is also becoming important in the workplace, particularly in the service industry. While empowerment has been encouraged in the hotel industry, a basic understanding on...
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| Format: | Conference or Workshop Item |
| Language: | English English |
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2011
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| Online Access: | http://psasir.upm.edu.my/id/eprint/18464/1/ID%2018464.pdf |