A model of KPI for measuring ICT service quality

This paper proposes a model to develop key performance indicators (KPIs)for the purpose of measuring ICT service quality (ICTSQ). In this decade,the importance of ICT in every stage of work by individuals, businesses or organizations are very apparent and cannot be denied. Hence, ICT services(ICTS)...

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Váldodahkkit: Nor, Rozi Nor Haizan, Alias, Rose Alinda, Abdul Rahman, Azizah
Materiálatiipa: Conference or Workshop Item
Giella:English
Almmustuhtton: Departemen Sistem Informasi, Institut Teknologi Sepuluh Nopember 2013
Liŋkkat:http://psasir.upm.edu.my/id/eprint/22161/1/ID%2022161.pdf