A model of KPI for measuring ICT service quality
This paper proposes a model to develop key performance indicators (KPIs)for the purpose of measuring ICT service quality (ICTSQ). In this decade,the importance of ICT in every stage of work by individuals, businesses or organizations are very apparent and cannot be denied. Hence, ICT services(ICTS)...
| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
Departemen Sistem Informasi, Institut Teknologi Sepuluh Nopember
2013
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| Online Access: | http://psasir.upm.edu.my/id/eprint/22161/1/ID%2022161.pdf |