Changing the perception of the call center industry.

Changing the perception of the call center industry.

Bibliographic Details
Main Authors:	Alizadeh , Hossein Nezakati, Sedek, Rozita
Other Authors:	Ishan, Zahira
Format:	Book Section
Published:	McGraw-Hill (Malaysia) 2012

Similar Items

Risk Mitigation at Call Centers
by: Li, Jin, et al.
Published: (2018)

Feasibility of an external call center in Singapore.
by: Tan, Esther Siok Yee., et al.
Published: (2008)

Effect of exposure to global marketing activities: a study on consumption behavior among university students
by: Osman, Syuhaily, et al.
Published: (2018)

Robust and Data-Driven Approaches to Call Centers
by: Bertsimas, Dimitris J., et al.
Published: (2012)

Impact Of Leadership Styles On Employee Adaptability In Call Center: A Perspective Of Telecommunication Industry
by: Kathamuthu, Kanagaletchumy
Published: (2012)

Outsourcing and international marketing potential of Pakistan: A case study of call center industry
by: Jahanzeb, Sadia, et al.
Published: (2007)

Fostering organizational citizenship behavior (OCB) through human resources empowerment (HRE)
by: Alizadeh, Hossein Nezakati, et al.
Published: (2010)

Arena simulation training guide for simple call center
by: Razali, Nur Amirah Ilyana, et al.
Published: (2021)

Call Center Stress Recognition with Person-Specific Models
by: Morris, Robert Randall, et al.
Published: (2011)

Antecedents impact on brand loyalty in cosmetics industry
by: Nezakati, Hossein, et al.
Published: (2013)

Conceptual model of the impacts of CRM dimensions of call center employees on caller's first call resolution and satisfaction
by: Abdullateef, Aliyu Olayemi, et al.
Published: (2010)

Marketing golden triangles in 3rd millennium : Version I.
by: Nezakati, Hossein
Published: (2009)

Pengelolaan Call Center Untuk Peningkatan Fee Based Income
by: , Ferry Apriyanto, et al.
Published: (2012)

Device-oriented telecommunications customer call center demand forecasting
by: Koul, Ashish, 1979-
Published: (2014)

An empirical investigation of International Fisher Effect on 10 Asean countries
by: Alizadeh, Hossein Nezakati, et al.
Published: (2014)

The consequences of qualitative overstretch on employee intention to quit in Malaysia call center industry: An implication of customer relationship management
by: Kareem, Olanrewaju, et al.
Published: (2013)

Effects of customer relationship management strategy on call centre's employee intention to quit: Evidence from Malaysia call centers
by: Abdullateef, Aliyu Olayemi, et al.
Published: (2014)

Call center demand forecasting : improving sales calls prediction accuracy through the combination of statistical methods and judgmental forecast
by: Boulin, Juan Manuel
Published: (2010)

A call to action for climate change
by: Sababathy, Mogesh
Published: (2023)

Clothes call - change it. don't bin it
by: Ang, Anna Hui Yu, et al.
Published: (2015)

Analisis service quality call center perbankan (phone banking) :: Studi kasus Danamon Access Center (DAC)
by: , TUA, Kristianos Pahot, et al.
Published: (2008)

Understanding customer retrials in call centers: preferences for service quality and service speed
by: Hu, K, et al.
Published: (2021)

Domicile Of a Married Woman: Call for Changes
by: Abdul Jalil, Najah lnani, et al.
Published: (2022)

Globalization and consumer behavior: global marketing strategies implication - homogeneity and heterogeneity (Preliminary Study)
by: Nezakati, Hossein, et al.
Published: (2013)

Call to prioritise Malaysian vaccines to boost industry
by: New Straits Times
Published: (2019)

ANALISIS MANAJEMEN PENGETAHUAN PT VADS INDONESIA Studi pada Divisi Call Center
by: , Candrika Maitri Nirantari, et al.
Published: (2012)

Density Forecasting of Intraday Call Center Arrivals Using Models Based on Exponential Smoothing
by: Taylor, J
Published: (2012)

Challenges of a New Zealand information communication technology company in the call center business.
by: Chua, Bee Luan., et al.
Published: (2008)

Enhancing the customer service experience in call centers using preemptive solutions and queuing theory
by: Chu, Qiao, M. Eng. Massachusetts Institute of Technology, et al.
Published: (2017)

A Comparison of Time Series Methods for Forecasting Intraday Arrivals at a Call Center
by: Taylor, J
Published: (2008)

Analisis kualitas layanan purna jual kepada pelanggan di Call Center Telkomsel
by: , SYAMSUNIL, et al.
Published: (2008)

Adapting elements of market value coverage in adoption and diffusion of innovations - fast food industries (preliminary study)
by: Nezakati, Hossein, et al.
Published: (2011)

Relationships among critical success factors of knowledge management and organizational performance
by: Naghavi, Mojtaba, et al.
Published: (2013)

The effects of supervisor support and self-efficacy on call center employees’ work engagement and quitting intentions
by: Ibrahim, Siti Nur Hidayah, et al.
Published: (2019)

A comparison of univariate time series methods for forecasting intraday arrivals at a call center.
by: Taylor, J
Published: (2008)

A Comparison of Univariate Time Series Methods for Forecasting Intraday Arrivals at a Call Center
by: Taylor, J
Published: (2008)

The call to complain : antecedents to complaint behaviour (telecommunications industry).
by: Lim, An Qi., et al.
Published: (2011)

Antenatal multiple micronutrient supplementation: call to action for change in recommendation
by: Bourassa, MW, et al.
Published: (2019)

Consumers' perception on regulatory changes in Singapore insurance industry.
by: Chia, Cindy Li Teng., et al.
Published: (2008)

Effective attributes of successful strategic information systems planning for public organizations in Middle East-preliminary study
by: Nezakati, Hossein, et al.
Published: (2014)