Service guarantee : the impact of empowerment and employee motivation in four and five star hotel in Malaysia.

Bibliographic Details
Main Authors:	Mohd Shahril, Aslinda, Abdul Aziz, Yuhanis, Othman, Mohhidin
Other Authors:	Ng, Siew Imm
Format:	Book Section
Language:	English
Published:	McGraw Hill 2013

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