Employees' English language proficiency and visitors' perception of services received at Beijing Art Zone 798
This study concerns the perception of proficiency in English as a foreign language among employees in the Beijing 798 art zone plus visitors’ perception of services received and staff professionalism. The aim of the study is to establish the extent of the mismatch between the perceptions of both gal...
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| Format: | Article |
| Language: | English |
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Universiti Putra Malaysia Press
2014
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| Online Access: | http://psasir.upm.edu.my/id/eprint/37434/1/Employees%E2%80%99%20English%20language%20proficiency%20and%20visitors%E2%80%99%20perception%20of%20services%20received%20at%20Beijing%20Art%20Zone%20798.pdf |