The influence of soft factors on quality improvement and performance: perceptions from managers
Purpose: The purpose of the paper is to investigate the influence of soft factors on quality improvement and performance and also to examine the link between quality improvement and organizational performance. Design/methodology/approach: The paper uses data from perceptions from managers in 255 ele...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Emerald Group Publishing
2008
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| Online Access: | http://psasir.upm.edu.my/id/eprint/40285/1/The%20influence%20of%20soft%20factors%20on%20quality%20improvement%20and%20performance%20perceptions%20from%20managers.pdf |