Assessing technical and functional features of office buildings and their effects on satisfaction and loyalty
This study assesses the service performance of commercial office buildings in the Golden Triangle Kuala Lumpur (GTKL) and understands how they influence tenant satisfaction and loyalty. Literature suggests that the commercial office building leasing context provides more service components compared...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Faculty of Economics and Management, Universiti Putra Malaysia
2014
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| Online Access: | http://psasir.upm.edu.my/id/eprint/41703/1/Assessing%20technical%20and%20functional%20features%20of%20office%20buildings%20and%20their%20effects%20on%20satisfaction%20and%20loyalty.pdf |