The effect of service quality and price on satisfaction and loyalty of customer of commercial flight service industry
This research looks into the influence of the service quality and price on customer’s satisfaction and loyalty of commercial airline service industry. The objective of this research is to test and analyse the effect of service quality and price toward customer’s satisfaction and loyalty. This resear...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
IDOSI Publications
2013
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| Online Access: | http://psasir.upm.edu.my/id/eprint/44393/1/The%20effect%20of%20service%20quality%20and%20price%20on%20satisfaction%20and%20loyalty%20of%20customer%20of%20commercial%20flight%20service%20industry.pdf |