Relationship between the star and the hotel service guarantees of customer satisfaction
Earlier research on service guarantees have evidenced the importance of service guarantees, their positive relationship with the firm, enhance customer’s perception and act as a tool to the service quality. The objectives of this study were to examine the relationship between hotel star, service gua...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Canadian Center of Science and Education
2015
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| Online Access: | http://psasir.upm.edu.my/id/eprint/46137/1/Relationship%20between%20the%20star%20and%20the%20hotel%20service%20guarantees%20.pdf |