Using apps to improve service delivery in Malaysian hotels: rational of guests and employees
The paper considers a looming crisis for the important Malaysian tourism sector , namely, the lack of communication skills of hotel staff. There are a growing number of overseas visitors coming to this popular destination, yet hotel staff, polite as they may be, are increasingly unable to communicat...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Tourism Educators Association of Malaysia (TEAM)
2015
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| Online Access: | http://psasir.upm.edu.my/id/eprint/46830/1/Using%20apps%20to%20improve%20service%20delivery%20in%20Malaysian%20hotels%20rational%20of%20guests%20and%20employees.pdf |