Influence of Critical Soft Factors on Quality Improvement and Organizational Performance
This study was to determine the relationships of selected variables, namely management commitment, customer focus, employee involvement, training and education, reward and recognition and supplier relationship in predicting quality improvement (QI) and their relationships to organizational performan...
| Main Author: | |
|---|---|
| Format: | Thesis |
| Language: | English English |
| Published: |
2007
|
| Subjects: | |
| Online Access: | http://psasir.upm.edu.my/id/eprint/4829/1/FPP_2007_9a.pdf |