The Relationship between Perception and Satisfaction of Service Quality among Business Students in Polytechnics in Malaysia
This study determines business students’ levels of perceptions of six service quality factors and their relationships to their satisfaction in polytechnics. The factors identified from literature were quality of program, facilities, academic staff, support services, accessibility and location, as we...
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| Format: | Thesis |
| Language: | English English |
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2008
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| Online Access: | http://psasir.upm.edu.my/id/eprint/4869/1/FPP_2008_8.pdf |