Factors of Services Quality in Malaysian Private Higher Education Institutions and Its Relation to Consumer Satisfaction
Malaysia’s Private Higher Education sector is one of the major contributors to the economy of Malaysia and is a catalyst in the development of human capital. However, feedbacks received from students pertaining to quality issues among Private Higher Education Institution (PHEI) has raised concerns o...
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| Format: | Thèse |
| Langue: | English English |
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2008
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| Accès en ligne: | http://psasir.upm.edu.my/id/eprint/4892/1/FPP_2008_26a.pdf |