The effect of balanced scorecard on psychological empowerment and managerial performance in Malaysian hotel sector
In current competitive business environment where basic service facilities are homogenous, hotels must adapt themselves and find way to improve their performance. For hotels, their performance depends on how they deliver service to create value to customers. Hence, hotels need to emphasize on perfor...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
UTHM Press
2016
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| Online Access: | http://psasir.upm.edu.my/id/eprint/52976/1/Article.pdf |