Impact of employee training on guests satisfaction: a survey on 5 Star Hotels in Kuala Lumpur
Background: This study extended research on the importance of training and development for customer satisfaction and employee satisfaction by examining its influence on 5 Start Hotels. The survey was based on quantitative method, and 200 questionnaires were collected by using the random sampling met...
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| Format: | Article |
| Language: | English |
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American-Eurasian Network for Scientific Information
2016
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| Online Access: | http://psasir.upm.edu.my/id/eprint/54501/1/Impact%20of%20employee%20training%20on%20guests%20satisfaction.pdf |