Impact of employee training on guests satisfaction: a survey on 5 Star Hotels in Kuala Lumpur
Background: This study extended research on the importance of training and development for customer satisfaction and employee satisfaction by examining its influence on 5 Start Hotels. The survey was based on quantitative method, and 200 questionnaires were collected by using the random sampling met...
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| Format: | Article |
| Language: | English |
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American-Eurasian Network for Scientific Information
2016
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| Subjects: | |
| Online Access: | http://psasir.upm.edu.my/id/eprint/54501/1/Impact%20of%20employee%20training%20on%20guests%20satisfaction.pdf |
| _version_ | 1796976094291689472 |
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| author | Cheng, Fan Fah Cheng, Seow Voon |
| author_facet | Cheng, Fan Fah Cheng, Seow Voon |
| author_sort | Cheng, Fan Fah |
| collection | UPM |
| description | Background: This study extended research on the importance of training and development for customer satisfaction and employee satisfaction by examining its influence on 5 Start Hotels. The survey was based on quantitative method, and 200 questionnaires were collected by using the random sampling method of convenience sampling at 5 Star hotel staffs in Kuala Lumpur. The findings showed that there is relation between employee training and customer satisfaction in five start hotel in Kuala Lumpur. Furthermore, successful training program has relationship to improve / influence employee satisfaction level. |
| first_indexed | 2024-03-06T09:20:51Z |
| format | Article |
| id | upm.eprints-54501 |
| institution | Universiti Putra Malaysia |
| language | English |
| last_indexed | 2024-03-06T09:20:51Z |
| publishDate | 2016 |
| publisher | American-Eurasian Network for Scientific Information |
| record_format | dspace |
| spelling | upm.eprints-545012018-03-21T03:55:37Z http://psasir.upm.edu.my/id/eprint/54501/ Impact of employee training on guests satisfaction: a survey on 5 Star Hotels in Kuala Lumpur Cheng, Fan Fah Cheng, Seow Voon Background: This study extended research on the importance of training and development for customer satisfaction and employee satisfaction by examining its influence on 5 Start Hotels. The survey was based on quantitative method, and 200 questionnaires were collected by using the random sampling method of convenience sampling at 5 Star hotel staffs in Kuala Lumpur. The findings showed that there is relation between employee training and customer satisfaction in five start hotel in Kuala Lumpur. Furthermore, successful training program has relationship to improve / influence employee satisfaction level. American-Eurasian Network for Scientific Information 2016-01 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/54501/1/Impact%20of%20employee%20training%20on%20guests%20satisfaction.pdf Cheng, Fan Fah and Cheng, Seow Voon (2016) Impact of employee training on guests satisfaction: a survey on 5 Star Hotels in Kuala Lumpur. Australian Journal of Basic and Applied Sciences, 10 (spec. 3). pp. 5-9. ISSN 1991-8178 http://www.ajbasweb.com/old/ajbas_Special%20IPN%20Jan_2016.html Impact of employee training; Employee training Guests satisfaction; 5 star hotels; Kuala Lumpur |
| spellingShingle | Impact of employee training; Employee training Guests satisfaction; 5 star hotels; Kuala Lumpur Cheng, Fan Fah Cheng, Seow Voon Impact of employee training on guests satisfaction: a survey on 5 Star Hotels in Kuala Lumpur |
| title | Impact of employee training on guests satisfaction: a survey on 5 Star Hotels in Kuala Lumpur |
| title_full | Impact of employee training on guests satisfaction: a survey on 5 Star Hotels in Kuala Lumpur |
| title_fullStr | Impact of employee training on guests satisfaction: a survey on 5 Star Hotels in Kuala Lumpur |
| title_full_unstemmed | Impact of employee training on guests satisfaction: a survey on 5 Star Hotels in Kuala Lumpur |
| title_short | Impact of employee training on guests satisfaction: a survey on 5 Star Hotels in Kuala Lumpur |
| title_sort | impact of employee training on guests satisfaction a survey on 5 star hotels in kuala lumpur |
| topic | Impact of employee training; Employee training Guests satisfaction; 5 star hotels; Kuala Lumpur |
| url | http://psasir.upm.edu.my/id/eprint/54501/1/Impact%20of%20employee%20training%20on%20guests%20satisfaction.pdf |
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