A confirmatory factor analysis in a study of consumer complaint behaviour, satisfaction with complaint handling and relationship quality
A study was conducted to examine the relationships of consumer complaint behaviour, satisfaction with complaint handling and relationship quality in the Malaysian mobile phone services industry. A total of 285 complainers of mobile phone users were selected as the respondents. This paper presents th...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
TextRoad Publication
2016
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| Online Access: | http://psasir.upm.edu.my/id/eprint/54830/1/A%20confirmatory%20factor%20analysis%20in%20a%20study%20of%20consumer%20complaint%20behaviour%2C%20satisfaction%20.pdf |