Demographic characteristics of complainers and non-complainers: a study on Malaysian mobile phone services industry’s consumers
This study revealed the results of the demographic variables for complainer and non-complainer in mobile phone services industry. A total of 285 complainers and 230 non-complainers of mobile phone users in Selangor, Wilayah Persekutuan Kuala Lumpur and Putrajaya were selected as respondents by using...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
2016
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| Online Access: | http://psasir.upm.edu.my/id/eprint/55434/1/Demographic%20characteristics%20of%20complainers%20and%20non-complainers.pdf |