Investigating the key drivers of traveler loyalty in the airport lounge setting
This study intended to examine the structural relationships among functional congruity factors, delight, well-being perception, brand identification, and traveler satisfaction in the formation of air traveler loyalty for airline lounges. The survey sample consisted of 394 air travelers who visited a...
| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Routledge
2017
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| Online Access: | http://psasir.upm.edu.my/id/eprint/62212/1/Investigating%20the%20key%20drivers%20of%20traveler%20loyalty%20in%20the%20airport%20lounge%20setting.pdf |