Predictors of complain behaviour among mobile telecommunication network consumers
This research paper sought to empirically determine the predictors of consumer complain behaviour. High prevalence of anomalies with mobile telecommunication network services without a lasting solution emphasized the significance of the present study. Hawkins, Best, & Coney (2004) consumer compl...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Canadian Center of Science and Education
2017
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| Online Access: | http://psasir.upm.edu.my/id/eprint/62806/1/Predictors%20of%20complain%20behaviour%20.pdf |