Quality governance and performance evaluation in Malaysian public sector
Quality management initiatives have been widely implemented as strategic weapons for performance improvement in many organizations including service organizations. Yet, failures have been associated with the implementations of these initiatives whereby not all quality management initiatives have giv...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Faculty of Economics and Management, Universiti Putra Malaysia
2017
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| Online Access: | http://psasir.upm.edu.my/id/eprint/65372/1/%2815%29%20IJEM%20%28S3%29%202017%20R2%20%28JPP13%29%20Quality%20Governance%20and%20Performance%20Evaluation.pdf |