Efficiency and effectiveness of hotels in Kuala Lumpur and factors affecting their performance
The hotel industry in Malaysia receives about 31 percent of tourists’ travel expenditures. This industry highly contributes to the revenue of the tourism industry as the second largest foreign exchange earner in Malaysia. However, it has been performing inefficiently due to under capacity utilizatio...
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| Format: | Thesis |
| Language: | English |
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2015
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| Online Access: | http://psasir.upm.edu.my/id/eprint/66518/1/FEP%202015%2029%20IR.pdf |