Consumer competency and relationship between dissatisfaction and complaint behaviour among mobile telecommunication network consumers in Lagos, Nigeria
Mobile Telecommunication Network (MTN) consumers in Nigeria have been engulfed with substandard services contrary to the promises of MTN upon entry into Nigerian telecommunication market. High prevalence level of predicaments towards MTN consumers for many years without a lasting solution emphasi...
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| Format: | Thesis |
| Language: | English |
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2017
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| Online Access: | http://psasir.upm.edu.my/id/eprint/70327/1/FEM%202017%201%20IR.pdf |