Foragent export agent
This case is about the process a forwarding agent had to undergo to document three major processes: importing, exporting, and billing. These major processes were recorded and tabulated to facilitate (1) easy understanding of the processes and (2) reengineering of processes. The case is appropriate f...
Main Authors: | , , |
---|---|
Format: | Article |
Language: | English |
Published: |
Universiti Putra Malaysia Press
2008
|
Online Access: | http://psasir.upm.edu.my/id/eprint/727/1/Abstract_bab03.pdf |