Decisions on Additional Counters in the Banking Industry and Applications of the Queuing Theory
Many researchers have long explored the effects of customer waiting time on service level. In Malaysia, however, the effects of this particular issue have seldom been explored. This study was conducted to reduce this gap by examining the relationship between the waiting time and customer satisfac...
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| Format: | Thesis |
| Language: | English English |
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2000
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| Online Access: | http://psasir.upm.edu.my/id/eprint/8142/1/GSM_2000_4_.pdf |