The Differences Between ISO 9000 Certified Companies and Non-ISO Companies in Terms of Employee Job Satisfaction, Commitment and Organizational Performance in Service Industry
This study is designed to examine the differences between ISO 9000 certified companies and non-ISO companies in terms of employee job satisfaction and commitment and organisational performance (intention to turnover, perceived absenteeism and work performance) in service organisations. ISO 9000 i...
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| Format: | Thesis |
| Language: | English English |
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2001
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| Online Access: | http://psasir.upm.edu.my/id/eprint/8146/1/GSM_2001_4_.pdf |