Critical Success Factors in the Implementation of Quality Systems in the Distribution Sector of the Oil Industry in Malaysia
The distribution sector of the oil industry in Malaysia, encompassing a sample of nine distribution worksites, was studied to investigate what the Critical Success Factors (CSFs) in the implementation of quality systems to ISO 9000 were. The data sought would be the C SFs and the leadership qual...
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| Format: | Thesis |
| Language: | English English |
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1998
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| Online Access: | http://psasir.upm.edu.my/id/eprint/8213/1/FEM_1998_1_A.pdf |