English language communication training needs of front office assisstants of hotels in Kuala Lumpur
In this study, English language communication training needs of Front Office Assistants are identified and described. Eight hotels of four and five-star rating in Kuala Lumpur took part in the survey, from which a total of 44 Front Office Assistants and 26 managers responded. The main aim of the...
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| Format: | Project Paper Report |
| Language: | English English |
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1998
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| Online Access: | http://psasir.upm.edu.my/id/eprint/9012/1/FPP_1998_27%20IR.pdf |