Managing Service Quality in Akademi Laut Malaysia, Melaka
The purpose of this study was to examine the quality of the nonacademic services provided by the Students Affairs Department of Akademi Laut Malaysia (ALAM) in five dimensions, that is tangibles, responsiveness, reliability, assurance and empathy. The study discusses aspects of current service q...
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| Format: | Project Paper Report |
| Language: | English English |
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1998
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| Online Access: | http://psasir.upm.edu.my/id/eprint/9028/1/FPP_1998_43_A.pdf |