Does CSR image matter to hypermarket’s consumers in Malaysia? perspective from persuasion knowledge model
It is commonly accepted that positive corporate social responsibility (CSR) image brings desirable outcomes, for instance, brand loyalty, improved brand image, enhanced store image, as well as increased visit intention; suggesting there are various direct outcomes of CSR image. Underpinned by the Pe...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universiti Putra Malaysia
2021
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| Online Access: | http://psasir.upm.edu.my/id/eprint/96778/1/4.%20Does%20CSR%20Image.pdf |
| _version_ | 1825937763174711296 |
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| author | Hong, Kay Tze Ng, Siew Imm Ho, Jo Ann Tan, Houng Chien LIM, Chui Seong |
| author_facet | Hong, Kay Tze Ng, Siew Imm Ho, Jo Ann Tan, Houng Chien LIM, Chui Seong |
| author_sort | Hong, Kay Tze |
| collection | UPM |
| description | It is commonly accepted that positive corporate social responsibility (CSR) image brings desirable outcomes, for instance, brand loyalty, improved brand image, enhanced store image, as well as increased visit intention; suggesting there are various direct outcomes of CSR image. Underpinned by the Persuasion Knowledge Model (PKM), this paper proposes that these outcomes are presented in a sequential manner, where there is a core mechanism that relates CSR image to store image and brand awareness, and in turn associate with consumers’ visit intention. A quantitative research methodology has been used where a structured questionnaire was distributed to consumers in selected states in Malaysia using the mall intercept method. Structural equation modelling was applied to examine the proposed model. The discoveries of the current study offer the observed evidence for the correlation between perceived CSR image and hypermarket visit intention, mediated by overall store image and brand awareness. The study emphasises a prominent role of CSR schemes, bringing together the overall hypermarket store image and the hypermarket brand awareness, which will enable hypermarket management to further boost visit intention from consumers. |
| first_indexed | 2024-03-06T11:04:27Z |
| format | Article |
| id | upm.eprints-96778 |
| institution | Universiti Putra Malaysia |
| language | English |
| last_indexed | 2024-03-06T11:04:27Z |
| publishDate | 2021 |
| publisher | Universiti Putra Malaysia |
| record_format | dspace |
| spelling | upm.eprints-967782022-12-01T07:29:39Z http://psasir.upm.edu.my/id/eprint/96778/ Does CSR image matter to hypermarket’s consumers in Malaysia? perspective from persuasion knowledge model Hong, Kay Tze Ng, Siew Imm Ho, Jo Ann Tan, Houng Chien LIM, Chui Seong It is commonly accepted that positive corporate social responsibility (CSR) image brings desirable outcomes, for instance, brand loyalty, improved brand image, enhanced store image, as well as increased visit intention; suggesting there are various direct outcomes of CSR image. Underpinned by the Persuasion Knowledge Model (PKM), this paper proposes that these outcomes are presented in a sequential manner, where there is a core mechanism that relates CSR image to store image and brand awareness, and in turn associate with consumers’ visit intention. A quantitative research methodology has been used where a structured questionnaire was distributed to consumers in selected states in Malaysia using the mall intercept method. Structural equation modelling was applied to examine the proposed model. The discoveries of the current study offer the observed evidence for the correlation between perceived CSR image and hypermarket visit intention, mediated by overall store image and brand awareness. The study emphasises a prominent role of CSR schemes, bringing together the overall hypermarket store image and the hypermarket brand awareness, which will enable hypermarket management to further boost visit intention from consumers. Universiti Putra Malaysia 2021 Article PeerReviewed text en http://psasir.upm.edu.my/id/eprint/96778/1/4.%20Does%20CSR%20Image.pdf Hong, Kay Tze and Ng, Siew Imm and Ho, Jo Ann and Tan, Houng Chien and LIM, Chui Seong (2021) Does CSR image matter to hypermarket’s consumers in Malaysia? perspective from persuasion knowledge model. International Journal of Economics and Management, 15 (1). 51 - 68. ISSN 2393-9125 http://www.ijem.upm.edu.my/vol15no1/4.%20Does%20CSR%20Image.pdf |
| spellingShingle | Hong, Kay Tze Ng, Siew Imm Ho, Jo Ann Tan, Houng Chien LIM, Chui Seong Does CSR image matter to hypermarket’s consumers in Malaysia? perspective from persuasion knowledge model |
| title | Does CSR image matter to hypermarket’s consumers in Malaysia? perspective from persuasion knowledge model |
| title_full | Does CSR image matter to hypermarket’s consumers in Malaysia? perspective from persuasion knowledge model |
| title_fullStr | Does CSR image matter to hypermarket’s consumers in Malaysia? perspective from persuasion knowledge model |
| title_full_unstemmed | Does CSR image matter to hypermarket’s consumers in Malaysia? perspective from persuasion knowledge model |
| title_short | Does CSR image matter to hypermarket’s consumers in Malaysia? perspective from persuasion knowledge model |
| title_sort | does csr image matter to hypermarket s consumers in malaysia perspective from persuasion knowledge model |
| url | http://psasir.upm.edu.my/id/eprint/96778/1/4.%20Does%20CSR%20Image.pdf |
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