Critical Success Factors Of Customer Relationship Management At Private Hospitals In Malaysia
Tujuan penyelidikan ini adalah untuk mengkaji faktor yang penting mendorong kepada kejayaan dalam perlaksanaan Perhubungan Pengurusan Pelanggan di hospital Malaysia. The purpose of this study is to explore the critical success factors of Customer Relationship Manag...
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| Format: | Thesis |
| Language: | English |
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2005
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| Online Access: | http://eprints.usm.my/25620/1/CRITICAL_SUCCESS_FACTORS_OF_CUSTOMER_RELATIONSHIP_MANAGEMENT_AT_PRIVATE_HOSPITALS_IN_MALAYSIA.pdf |