Guest Satisfactions And Performance Management: Case Study Of Vivanta By Taj Blue Diamond
Kepuasan tetamu dalam pengurusan prestasi di sebuah hotel adalah penting bagi kemampanan perniagaan jangka panjang dalam pasaran yang sangat kompetitif. Guest satisfaction in the performance management in a hotel is crucial for long-term business sustainability in a highly competitive market.
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| Format: | Thesis |
| Language: | English |
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2012
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| Online Access: | http://eprints.usm.my/26698/1/GUEST_SATISFACTIONS_AND_PERFORMANCE_MANAGEMENT.pdf |