A Comparison Between ISO-Certified And Non ISO-Certified Colleges On Service Quality In Higher Education: Student's Perception.
Higher education is characterized by a higher degree of interpersonal contact,complexity, divergence, and customizations than other service businesses.
| Main Authors: | , , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2006
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| Subjects: | |
| Online Access: | http://eprints.usm.my/2715/1/A_Comparison_Between_ISO-Certified_And_Non_ISO-Certified_Colleges_On_Service_Quality_In_Higher_Education_Students_Perception.pdf |