Service Sabotage in Hotel Industry: Empirical Study Using Social Bonding Theory

Perlakuan sabotaj khidmat di tempat kerja, terutama sekali dalam industri perhotelan semakin berleluasan sehingga menarik perhatian pihak penyelidik dan pengurus. Research and managerial interest in employees’ service sabotage behavior has become increasingly widespread, especially in the hotel i...

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Dettagli Bibliografici
Autore principale: Tan, Sylvia Hooi Sien
Natura: Tesi
Lingua:English
Pubblicazione: 2006
Soggetti:
Accesso online:http://eprints.usm.my/29476/1/Service_Sabotage_in_Hotel_Industry.pdf