Total quality management in higher education in Malaysia : A case study.
Almost everyone agrees that quality' is a performance standard . to be practised at all· times for the purpose of a "continuous effort to improve; but,not everyone agrees on the critenan, standards and indicators . (including performance and knowledge indicators)used to measure'the qu...
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| Format: | Conference or Workshop Item |
| Language: | English |
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1996
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| Online Access: | http://eprints.usm.my/33416/1/TOTAL_QUALITY_MANAGEMENT_IN_HIGHER_EDUCATION_IN_MALAYSIAIN_CASE_STUDY.%28MER%29.pdf |