The practices of customer satisfaction survey among Malaysian libraries
This paper aims to identify the current practices of customer satisfaction survey (CSS) among Malaysian libraries. A self-developed questionnaire was used to gauge the respondents’ opinions on the implementation of CSS in their library. The questionnaire was distributed to 150 Malaysian libraries co...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Persatuan Pustakawan Malaysia
2014
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| Subjects: | |
| Online Access: | http://eprints.usm.my/34133/1/10_UPM_Amir_14.pdf |