Performance management of a service unit in hotel theoretical review

This paper aims to review the existing literature on performance management in the F&B department of hotels, its processes, and its effective management system framework. This paper discusses food and beverage systems and explains a system model framework of performance management in the are...

Description complète

Détails bibliographiques
Auteurs principaux: Ala`a Nimer, Mousa Abukhalifeh, Mat Som , Ahmad Puad
Format: Conference or Workshop Item
Langue:English
Publié: 2013
Sujets:
Accès en ligne:http://eprints.usm.my/34991/1/HBP24.pdf