The Role Of Staffing And Orientation Practices In Predicting Service-Oriented Organisational Citizenship Behaviour

This study examined the relationships between two specifc human resource management practices (stafng and orientation) and service-oriented organisational citizenship behaviour. Survey data were gathered from a sample of 290 frontline employees attached to 4- and 5-star hotels in Malaysia. The pa...

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Bibliographic Details
Main Authors: Mohd. Nasurdin, Aizzat, Ahmad, Noor Hazlina, Cheng, Ling Tan
Format: Article
Language:English
Published: Asian Academy of Management (AAM) 2016
Subjects:
Online Access:http://eprints.usm.my/36670/1/aamj21022016_2.pdf