The Role Of Staffing And Orientation Practices In Predicting Service-Oriented Organisational Citizenship Behaviour
This study examined the relationships between two specifc human resource management practices (stafng and orientation) and service-oriented organisational citizenship behaviour. Survey data were gathered from a sample of 290 frontline employees attached to 4- and 5-star hotels in Malaysia. The pa...
Main Authors: | Mohd. Nasurdin, Aizzat, Ahmad, Noor Hazlina, Cheng, Ling Tan |
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Format: | Article |
Language: | English |
Published: |
Asian Academy of Management (AAM)
2016
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Subjects: | |
Online Access: | http://eprints.usm.my/36670/1/aamj21022016_2.pdf |
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