Knowledge Management Orientation And Business Performance: The Mediating Roles Of Service Quality And Relationship Quality
This study proposes Service Quality and Relationship Quality as mediators that, if properly undertaken, would reflect an aspect of the organization's performance, which, in the end, improved business performance. This document explains the research model and its empirical testing in a sample f...
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| Format: | Thesis |
| Language: | English |
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2008
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| Online Access: | http://eprints.usm.my/61879/1/Pages%20from%20Baharom%20B.%20Abdul%20Rahman.pdf |