The Consequences Of Service Operations Practice And Service Responsiveness On Hotel Performance: Examining Hotels In Malaysia.
Hotel-hotel di Malaysia perlu meningkatkan prestasi organisasi mereka. Pertama, keperluan untuk meningkatkan prestasi hotel adalah disebabkan oleh faktor-faktor luaran dalam sektor hospitaliti yang mengalami persaingan yang amat sengit Hotels in Malaysia need to improve their organizational perfo...
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| Format: | Thesis |
| Language: | English |
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2008
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| Online Access: | http://eprints.usm.my/9349/1/THE_CONSEQUENCES_OF_SERVICE_OPERATIONS_PRACTICE_AND_SERVICE_RESPONSIVENESS_ON_HOTEL_PERFORMANCE.pdf |