The Consequences Of Service Operations Practice And Service Responsiveness On Hotel Performance: Examining Hotels In Malaysia.

Hotel-hotel di Malaysia perlu meningkatkan prestasi organisasi mereka. Pertama, keperluan untuk meningkatkan prestasi hotel adalah disebabkan oleh faktor-faktor luaran dalam sektor hospitaliti yang mengalami persaingan yang amat sengit Hotels in Malaysia need to improve their organizational perfo...

Full description

Bibliographic Details
Main Author: Razalli, Mohd Rizal
Format: Thesis
Language:English
Published: 2008
Subjects:
Online Access:http://eprints.usm.my/9349/1/THE_CONSEQUENCES_OF_SERVICE_OPERATIONS_PRACTICE_AND_SERVICE_RESPONSIVENESS_ON_HOTEL_PERFORMANCE.pdf