A framework of facilities management service user indicators through user experience to achieve service excellence in waste management services in Malaysian local governments
Service excellence is a new paradigm in Malaysian local governments that is responsible for waste management including cleaning and garbage collection as part of facilities management services. Urbanisation has created a quest for excellent services which is associated with change in consumption pat...
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| Format: | Thesis |
| Language: | English English English |
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2018
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| Online Access: | http://eprints.uthm.edu.my/213/1/24p%20MOHAMMED%20AKILU%20UMAR.pdf http://eprints.uthm.edu.my/213/2/MOHAMMED%20AKILU%20UMAR%20COPYRIGHT%20DECLARATION.pdf http://eprints.uthm.edu.my/213/3/MOHAMMED%20AKILU%20UMAR%20WATERMARK.pdf |