Municipal awareness as a tool for enhancing citizen satisfaction in municipal councils of Malaysia
This research study critically analysed the existing literatures on municipal awareness relevancy of LAs service delivery for the purpose of enhancing citizen satisfaction. The purpose of the study is the investigation of citizen satisfaction level of municipal services; analysis of the existing lit...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Open Access Publishing Group
2017
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| Subjects: | |
| Online Access: | http://eprints.uthm.edu.my/4776/1/AJ%202017%20%28630%29.pdf |
| _version_ | 1796869083068628992 |
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| author | Kasim, Rozilah Bello, Muhammad Umar Martin, David |
| author_facet | Kasim, Rozilah Bello, Muhammad Umar Martin, David |
| author_sort | Kasim, Rozilah |
| collection | UTHM |
| description | This research study critically analysed the existing literatures on municipal awareness relevancy of LAs service delivery for the purpose of enhancing citizen satisfaction. The purpose of the study is the investigation of citizen satisfaction level of municipal services; analysis of the existing literatures on relationship between municipal awareness and citizen satisfaction. The Material and methods were carried out using secondary data and were meticulously and critically analysed to come up with reliable results. The study shows the relevancy of the public awareness, citizen satisfaction and municipal council performance in Malaysia. It is evidence in the research that citizen consent is importance before municipal services should be provided in the local community. The research study highlighted many discrepancies in many literatures related to the existing research study, evidence based analysis were carried out to buttress importance and significance of the related study to the research work. The literatures were reviewed to ascertain the current happening in the area of local government service delivery. The study shows that many municipal councils in Malaysia provide adequate and satisfactory services to their citizens’. The study also revealed that municipal council plays important role on citizen awareness of municipal service delivery. The study concludes that municipal service delivery can be enhanced through citizen awareness campaign, to sensitize the local community on various aspects of service delivery including maintenance of the facilities provided. The study also concludes that LAs lack of awareness section affects their performance in service delivery process. The study recommends that LAs need to consults the citizen for their needs and wants; awareness campaign need to be regularly carried out to maintain cordial relationship between LAs and their citizen; it is also recommended that municipal services should be delivered the needed services by the local inhabitants’ after duly consultation |
| first_indexed | 2024-03-05T21:49:30Z |
| format | Article |
| id | uthm.eprints-4776 |
| institution | Universiti Tun Hussein Onn Malaysia |
| language | English |
| last_indexed | 2024-03-05T21:49:30Z |
| publishDate | 2017 |
| publisher | Open Access Publishing Group |
| record_format | dspace |
| spelling | uthm.eprints-47762021-12-16T06:07:27Z http://eprints.uthm.edu.my/4776/ Municipal awareness as a tool for enhancing citizen satisfaction in municipal councils of Malaysia Kasim, Rozilah Bello, Muhammad Umar Martin, David HD Industries. Land use. Labor TD159-168 Municipal engineering This research study critically analysed the existing literatures on municipal awareness relevancy of LAs service delivery for the purpose of enhancing citizen satisfaction. The purpose of the study is the investigation of citizen satisfaction level of municipal services; analysis of the existing literatures on relationship between municipal awareness and citizen satisfaction. The Material and methods were carried out using secondary data and were meticulously and critically analysed to come up with reliable results. The study shows the relevancy of the public awareness, citizen satisfaction and municipal council performance in Malaysia. It is evidence in the research that citizen consent is importance before municipal services should be provided in the local community. The research study highlighted many discrepancies in many literatures related to the existing research study, evidence based analysis were carried out to buttress importance and significance of the related study to the research work. The literatures were reviewed to ascertain the current happening in the area of local government service delivery. The study shows that many municipal councils in Malaysia provide adequate and satisfactory services to their citizens’. The study also revealed that municipal council plays important role on citizen awareness of municipal service delivery. The study concludes that municipal service delivery can be enhanced through citizen awareness campaign, to sensitize the local community on various aspects of service delivery including maintenance of the facilities provided. The study also concludes that LAs lack of awareness section affects their performance in service delivery process. The study recommends that LAs need to consults the citizen for their needs and wants; awareness campaign need to be regularly carried out to maintain cordial relationship between LAs and their citizen; it is also recommended that municipal services should be delivered the needed services by the local inhabitants’ after duly consultation Open Access Publishing Group 2017 Article PeerReviewed text en http://eprints.uthm.edu.my/4776/1/AJ%202017%20%28630%29.pdf Kasim, Rozilah and Bello, Muhammad Umar and Martin, David (2017) Municipal awareness as a tool for enhancing citizen satisfaction in municipal councils of Malaysia. European Journal of Social Sciences Studies, 2 (5). pp. 109-121. ISSN 2501-8590 https://dx.doi.org/10.5281/zenodo.822851 |
| spellingShingle | HD Industries. Land use. Labor TD159-168 Municipal engineering Kasim, Rozilah Bello, Muhammad Umar Martin, David Municipal awareness as a tool for enhancing citizen satisfaction in municipal councils of Malaysia |
| title | Municipal awareness as a tool for enhancing citizen satisfaction in municipal councils of Malaysia |
| title_full | Municipal awareness as a tool for enhancing citizen satisfaction in municipal councils of Malaysia |
| title_fullStr | Municipal awareness as a tool for enhancing citizen satisfaction in municipal councils of Malaysia |
| title_full_unstemmed | Municipal awareness as a tool for enhancing citizen satisfaction in municipal councils of Malaysia |
| title_short | Municipal awareness as a tool for enhancing citizen satisfaction in municipal councils of Malaysia |
| title_sort | municipal awareness as a tool for enhancing citizen satisfaction in municipal councils of malaysia |
| topic | HD Industries. Land use. Labor TD159-168 Municipal engineering |
| url | http://eprints.uthm.edu.my/4776/1/AJ%202017%20%28630%29.pdf |
| work_keys_str_mv | AT kasimrozilah municipalawarenessasatoolforenhancingcitizensatisfactioninmunicipalcouncilsofmalaysia AT bellomuhammadumar municipalawarenessasatoolforenhancingcitizensatisfactioninmunicipalcouncilsofmalaysia AT martindavid municipalawarenessasatoolforenhancingcitizensatisfactioninmunicipalcouncilsofmalaysia |