Customer management solutions for voice over internet protocol (VOIP) services
Voice over Internet Protocol (VoIP) is a family of technologies that enable voice communications using IP networks like the Internet. Inventive developers and entrepreneurs have created an industry around VoIP technology in its many forms: desktop applications, telephone services, and corporate phon...
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| Format: | Thesis |
| Language: | English |
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2008
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| Online Access: | http://eprints.utm.my/10074/1/VeronicaClementBuyutMFSKSM2008.pdf |
| _version_ | 1825910428419489792 |
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| author | Buyut, Veronica Clement |
| author_facet | Buyut, Veronica Clement |
| author_sort | Buyut, Veronica Clement |
| collection | ePrints |
| description | Voice over Internet Protocol (VoIP) is a family of technologies that enable voice communications using IP networks like the Internet. Inventive developers and entrepreneurs have created an industry around VoIP technology in its many forms: desktop applications, telephone services, and corporate phone systems. VoIP is the core technology that drives everything from voice-chat software loaded on a computer to full-blown IP-based telecommunications networks in large corporations. VoIP is a single technology investment with many revenue streams according to many business analysts. To the enterprise network engineer, it's a way to simplify the corporate network and improve the telephony experience for users of the network. To the home user, it's an alternative way to save money on the old phone bill. Due to the high potential of VoIP in generating revenues, small and medium enterprises (SMEs) begin to embark in setting up their own VoIP business. However, most of these enterprises do not have proper customer management solutions which enable them to better manage their customers besides equipping the business with billing solutions that is crucial to the business. This is where this project comes in; to help SMEs in VoIP Services business to have a customer management solutions as a value-added service to their customers and also as a management tool for them to better manage their customers and business. Evolutionary prototyping has been selected as the system development methodology for this project. The system is built using PHP 5.0; MySQL as the Database Management System and Microsoft Windows XP Professional as the operating system. This project has come out with a Customer Management Solutions for Voice Over Internet Protocol (VoIP) Services. It is hoped that this project can provide benefits to the SMEs of VoIP business. |
| first_indexed | 2024-03-05T18:16:57Z |
| format | Thesis |
| id | utm.eprints-10074 |
| institution | Universiti Teknologi Malaysia - ePrints |
| language | English |
| last_indexed | 2024-03-05T18:16:57Z |
| publishDate | 2008 |
| record_format | dspace |
| spelling | utm.eprints-100742018-07-23T05:37:03Z http://eprints.utm.my/10074/ Customer management solutions for voice over internet protocol (VOIP) services Buyut, Veronica Clement QA75 Electronic computers. Computer science Voice over Internet Protocol (VoIP) is a family of technologies that enable voice communications using IP networks like the Internet. Inventive developers and entrepreneurs have created an industry around VoIP technology in its many forms: desktop applications, telephone services, and corporate phone systems. VoIP is the core technology that drives everything from voice-chat software loaded on a computer to full-blown IP-based telecommunications networks in large corporations. VoIP is a single technology investment with many revenue streams according to many business analysts. To the enterprise network engineer, it's a way to simplify the corporate network and improve the telephony experience for users of the network. To the home user, it's an alternative way to save money on the old phone bill. Due to the high potential of VoIP in generating revenues, small and medium enterprises (SMEs) begin to embark in setting up their own VoIP business. However, most of these enterprises do not have proper customer management solutions which enable them to better manage their customers besides equipping the business with billing solutions that is crucial to the business. This is where this project comes in; to help SMEs in VoIP Services business to have a customer management solutions as a value-added service to their customers and also as a management tool for them to better manage their customers and business. Evolutionary prototyping has been selected as the system development methodology for this project. The system is built using PHP 5.0; MySQL as the Database Management System and Microsoft Windows XP Professional as the operating system. This project has come out with a Customer Management Solutions for Voice Over Internet Protocol (VoIP) Services. It is hoped that this project can provide benefits to the SMEs of VoIP business. 2008-04 Thesis NonPeerReviewed application/pdf en http://eprints.utm.my/10074/1/VeronicaClementBuyutMFSKSM2008.pdf Buyut, Veronica Clement (2008) Customer management solutions for voice over internet protocol (VOIP) services. Masters thesis, Universiti Teknologi Malaysia, Faculty of Computer Science and Information System. |
| spellingShingle | QA75 Electronic computers. Computer science Buyut, Veronica Clement Customer management solutions for voice over internet protocol (VOIP) services |
| title | Customer management solutions for voice over internet protocol (VOIP) services |
| title_full | Customer management solutions for voice over internet protocol (VOIP) services |
| title_fullStr | Customer management solutions for voice over internet protocol (VOIP) services |
| title_full_unstemmed | Customer management solutions for voice over internet protocol (VOIP) services |
| title_short | Customer management solutions for voice over internet protocol (VOIP) services |
| title_sort | customer management solutions for voice over internet protocol voip services |
| topic | QA75 Electronic computers. Computer science |
| url | http://eprints.utm.my/10074/1/VeronicaClementBuyutMFSKSM2008.pdf |
| work_keys_str_mv | AT buyutveronicaclement customermanagementsolutionsforvoiceoverinternetprotocolvoipservices |