Kajian punca berlakunya jurang persepsi di antara pengguna dan penyedia perkhidmatan dalam kontrak pengurusan fasiliti
Service Level Agreement (SLA) is document which specify the level of services. In facilities management context, SLA is both a process and a document. The service level agreement process involves the customer and service provider agreeing on suitable targets for particular services. Fulfil the user...
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| Format: | Thesis |
| Language: | English |
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2010
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| Online Access: | http://eprints.utm.my/26815/1/EdiaminbinismailMFGHT2010.pdf |