Considerations in designing is services quality (ISSQ) assessment
This paper is divided into two major parts. The first part begins by introducing information system service quality (ISSQ) model. The model identifies components and elements that encompass ISSQ in an organization. The model is currently being developed by one of the authors based on fieldwork con...
| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2002
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| Subjects: | |
| Online Access: | http://eprints.utm.my/3195/1/CoGramm.pdf |