Co-creation of value between customers and providers in government e-service delivery
Many governmental agencies are employing information and communication technology (ICT) to modernize service delivery to citizens which affords them to put a lot of information online for citizens’ use. Despite this, there is greater demand for service value by citizens that meet their needs in all...
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| Format: | Thesis |
| Language: | English |
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2013
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| Online Access: | http://eprints.utm.my/33773/5/AdelekeImranAdemolaPFSKSM2013.pdf |