ICT service quality measurement framework for Malaysian universities context
Lack of quantitative research on ICT service quality (ICTSQ) impedes the collection of important information to improve ICT services (ICTS). The gap between the assessment of ICTSQ and the implementation by ICTS stakeholders leads to the need for this research. Current ICTSQ studies only identify se...
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| Format: | Thesis |
| Language: | English |
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2013
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| Online Access: | http://eprints.utm.my/33793/5/RoziNorHaizanNorPFSKSM2013.pdf |