Client satisfaction on contractors' work performance
Client satisfaction in the construction industry can be defined as how well a contractor meets the client's expectation. A contractor must have a detailed understanding of the customer expectations and be able to satisfy those expectations. The aim of this study is to identify the appropriate c...
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| Format: | Thesis |
| Language: | English |
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2006
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| Online Access: | http://eprints.utm.my/3697/1/HadiatulAidaAdananMFKA2006.pdf |